After use clean your hearing aids with a soft cloth or tissue. Use the brush and pick supplied to get any excess wax off the hearing aids, specifically at the sound outlet (the part sending sound into your ear).

Open the battery door, to help save the battery life, when your hearing aid is not in use. Store hearing aids in a safe dry place and keep out of reach of pets and small children

If you sweat a lot, it’s a good idea to use a dri-aid kit regularly, especially in the hot and humid summer months. Moisture can cause problems with the electronic components in the hearing aids. We can order electrical versions that work very well.

Never get your hearing aid wet. Do not use hearing aids when you are having a shower, bath or during times of excessive perspiration.

Do not leave your hearing aids in your pocket or wrapped in a tissue or in a napkin at a restaurant. Hearing aids often end up in the washing machine or garbage if you are not careful.

Have your hearing and hearing aids tested once every 18-24 months or so to monitor changes or issues that can be improved or adjusted.

Maintain realistic expectations. Hearing aids can provide you with a great deal of benefit in a variety of different listening environments but they do not restore normal hearing.

Take the tab off your battery and let your battery air out for a few minutes before placing it into your hearing aid. Recent research suggests this improves the longevity of your battery. Once you’ve taken the tab off, the battery will drain whether or not it is used. You CANNOT put the tab back on to preserve the battery. Batteries should last approximately one week. Please contact us if they last less than 4 days as this could be an indication of a hearing aid issues that requires repair.

If you have hearing aids that have filters, check them approximately once per month. See our guide on changing your wax filters if your hearing aid seems to no longer be producing sound.

See our troubleshooting guide for more detailed information and video instructions on caring for your hearing aids.

If you have questions about hearing aids, please contact us.

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This is a troubleshooting guide to help you solve common issues with your hearing aids.

The volume on my hearing aid is reduced:

  • The holes or tubes of the hearing aid are blocked – clean the holes/tubes of the hearing aid with a small brush or pick that was provided with your hearing aids, and try changing the wax filter
  • The sound tube or the earmold is blocked – clean the earmold and blow out the sound tube with an airblower or compressed-air spray
  • The microphone opening is blocked. Use the brush on the microphone area of the hearing aid – or contact your hearing-care professional
  • The battery level is too low – change the battery

The hearing aid emits a whistling sound during use:

  • The hearing aid/earmold is not inserted properly – insert it again completely
  • The hearing aid is positioned in the wrong ear – insert it into the other ear. Inside each battery compartment there should be a colored indicator. The blue is for
  • the left ear and the red is for the right ear.
  • The earmold is defective/broken and must be replaced
  • The sound tube is blocked and must be cleaned
  • The sound tube on the earmold is defective and must be replaced
  • The auditory canal is blocked by cerumen – consult your family doctor for ear wax removal
  • The hearing aid does not fit snugly – Contact us (it may be necessary to make a new earmold if you have recently lost weight for example)

The hearing aid does seem to be turning on

  • The battery is empty – replace it with a new one
  • The battery has fallen out – put the battery back in your hearing aid
  • The battery compartment is not closed properly – close the battery compartment
  • The earmold is blocked by cerumen – consult your hearing-care professional
  • Occasionally manufacturing defects in the batteries themselves are responsible. Try a new battery pack or use a battery tester.

The hearing aid keeps slipping out of the ear

  • There are oil deposits in the auditory canal – clean your hearing aid/earmold and ear with a soft cloth

The hearing aid causes discomfort/pain

  • The hearing aid/earmold is not positioned properly or is positioned in the wrong ear – remove the hearing aid/earmold and reposition it. If the problem persists, consult your hearing-care professional.

It is difficult to insert the hearing aid/earmold

  • Apply a small amount of lubricant on the skin of the ear orifice. We can offer you a special care product called Miracell that works well
  • We have produced a series of videos about hearing aid cleaning to help you maintain your hearing aids at home. Please watch the video that applies to your hearing aid carefully.


We are each here working hard to help you hear your world better!

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Our staff. We each have unique reasons why we want to help you hear better.



We want to know what each patient’s unique hearing challenges are. We therefore complete a thorough audiometric test battery as well as ‘listening in noise’ testing. This gives us a better understanding of the ‘real world’ hearing abilities you have.



There is extensive research to show that early identification and treatment is critical to good brain health.