You Have Questions, We Have Answers

Our team at Audiology Innovations is committed to providing our patients with high quality service and communication during these unprecedented times. To provide you peace of mind, we are here to answer all of your questions you may have related to our services and how we are able to assist you with hearing protection during this time. For more information, or other questions you may have, please contact us by phone or email.


+ How Are You Keeping Patients Safe In Their Clinic During COVID-19?

As professional health care providers, we at Audiology Innovations have always adhered to proper sanitation protocols when it comes to our clinical operations. However, we do understand the increased concern for sanitization during this time. In light of COVID-19, we are following the Alberta Regulatory Guidelines to ensure that our patients who need to see us in-person are safe. We screen each patient and staff member for symptoms before they enter our clinic. Additionally, we are sanitizing each area that our patients and staff use continuously in between patients, as well as throughout the day. We are also following strict hand washing protocol and have hand sanitizer available to our patients at all times. Considering social distancing is essential right now, we are only seeing one patient at a time in our clinic, and only having one clinician see the patient.


+ Are You Open For Hearing Tests?

Yes for urgent care! It’s up to your discretion if you would prefer to come to our hearing clinic (within our current Alberta Guidelines), or if you would like us to come to you . As an Audiologist with extensive hospital-based training, Dr. Scarff is permitted to provide hearing evaluations.


+ Are You Taking New Patients?

Yes, for patients with urgent hearing care needs! As mentioned above, hearing is essential for safety and communication, so we are continuing to accept new patients while taking the precautions needed to ensure every patient and staff member’s safety.

+ Are You Still Providing…

  • Hearing Aid Repairs?
  • Tinnitus Evaluations?
  • Emergency Care?
  • Remote Adjustments?
  • Home Visits?

Yes, to all of the above for urgent care! Whether you want to schedule an appointment to come to our clinic, or you would prefer to have us come to you, we are still providing all of the services listed above.


+ What Are Your New Hours Of Operation?

We are open Monday through Thursday 9am-4pm, Friday 10am-2pm, and Wednesday late afternoon and Saturday Mornings by appointment.

We hope the answers to your questions above provide you with the reassurance necessary to help you feel comfortable if you need to use our services during this time. Should you have additional questions or need more information, please contact us.