Testimonials

"After being guided to Audiology Innovations by my physician, the team made my journey incredible comfortable. They educated me on the degree of hearing loss I was suffering and what that meant, as well as what the long term potential impacts could be from my hearing loss. They answered all of my questions and made themselves continuously available should I have any concerns or questions on my new hearing aids. I am grateful for the team in helping make this transition painless through compassion and so much education. What a great team! Thank you."

Dr P.

"Wow, where to start!

The team at Dr. Scarff's office is incredible! Everyone there is very welcoming and their positive attitudes really represent how much they want to help you. I am still very new with living with a hearing aid, but having one has changed my life and my survival exponentially. I am at peace knowing that everyone at Audiology Innovations has my best interest in mind, and they are easily accessible if I need absolutely anything. The compassion there is truly amazing. I could not have asked for a better team supporting me in my hearing needs. I am very grateful for them and recommend them highly!"

Jess H.

"I was seen at the Mission location today and was blown away by my experience. Having several factors being possible contributing factors to my hearing concerns, I not only felt heard and respected as I relayed a lot of information, but I received testing never offered to me in the past. As a nurse and as a patient, I would highly recommend choosing Audiology Innovations for your hearing evaluation/treatment needs. Thank you to the AI team for everything that you do for people each and every day!"

Shauna S.

"Dr. Carrie Scarff has been sharing her knowledge and passion with members of the 55+ Club at the Calgary Winter Club for almost two decades. We value her insights about the latest hearing research and technology and her discussions about hearing health stigmas. I appreciate Dr. Scarff's warm and friendly demeanor and her ability to personally connect with Club members and patients."

Heather S.

"Hello. I am a retired physician, and it was increasingly apparent that my hearing was not as good as it had been. This was confirmed when I had some testing done through Alberta Health Services.

When I met a friend who had hearing aids, I asked where she had gone.

She told me that she had gotten her assessment and aids through Audiology Innovations, and she was extremely pleased with the level of professionalism and support that was provided. She couldn’t recommend it more highly.

When I arranged an appointment, I was received very warmly, and I too was very impressed with Dr Scarff’s assessment, and her approach to managing my hearing loss. She is very up to date with the latest research findings, and explains things very clearly. Because of my medical background, she was happy to spend more time providing additional detail, which I appreciated.

Follow-up has been excellent, and the other members of the staff have always been very helpful, and supportive.

I echo my friend’s endorsement of Audiology Innovations. I also recommend this office, and Dr Scarff, without reservation.

Thank you."

Ted P. (Retired)

"Elan was extremely kind and welcoming. He ran me through some of the highest technology tests available and patiently explained everything to me at the end. He was nothing but wonderful to deal with. I will be definitely coming back as I felt at home and respected."

David M.

"I have very much appreciated Elan's professional care over the last 7 years. He offered help with understanding new technology through the pandemic that greatly increased my enjoyment of life. My confidence in him keeps being rewarded."

Harry H.

"Many thanks to the team from Audiology Innovations who assisted my father with a New hearing aid, as well as navigating through the process of repairing an older hearing aid still under warranty. We really appreciated that Elan accommodated us by doing a “house call”, and how he took care of all of the details pertaining to a warranty item. Wonderful to know that there are still people out there that deliver this level of personalized service. As a caregiver, I appreciated that he helped me understand some of the more technical aspects of the hearing aid so that I can better assist my parent. It was a pleasure working with Audiology Innovations and we would highly recommend them."

Jim S.

"I have dealt with Audiology Innovations with my hearing problem and have received such good care. They make you feel like they hear you problems and they have a solution. I had a follow up call with them when I had a problem with one of my hearing aids and I learned so much about my hearing aid that made all the difference to using it. There is so much to learn that it cannot be absorbed in one visit. They are professional, caring and knowledgeable and that makes all the difference in how someone approaches their new life wearing hearing aids. Thank you Audiology Innovations!"

Sharon W.

"Excellent service. Very knowledgeable and welcoming staff Office is very clean and calm Pleasant experience"

Marny S.

"Thank you to the entire Audiology Innovations team. From the time of appointment booking through to my clinic visit, everyone was so kind, patient and very thorough in their explanations of the various elements of my visit. I so appreciated everything they did to ensure I had a well prepared and comfortable visit. Thanks again!"

Leslie A.

"Dr. Scarff and her team continue to provide exceptional care and easy access to personalized services for all ages. I frequently refer my senior clients as their mobile services provide convenience and for my own family including teens needing noise reducing earplugs for headache management. Everyone deserves the highest level of care and expertise and Audiology Innovations continues to provide both consistently."

Erin V.

"Finding out I had hearing loss at age 45 was a shock. The people at Audiology Innovations supported me through this challenging process and put my mind at ease during the entire experience from the assessment process, to finding out what kind of hearing aids would be best for me, to the fitting, every step of the way.. Jessica, my audiologist has been an amazing source of information and support, answering all of my questions and concerns with compassion and understanding. I feel like I am more than just a customer, I feel like I am a part of the Audiology Innovations "family". Jessica, thank you for your professionalism and for being such a wonderful source of support on my hearing journey."

Christine R.

"I have been a customer at Audiology Innovations for 5 years and have recommended them to several people who have also had hearing issues. My confidence in them and is founded in my overall experience and the results I have seen in my improved hearing.

As a customer I am always looking at how a business and its staff treat me and other customers. I appreciate being treated with respect and kindness and am always looking for value in my choices. From the first time I walked into Audiology Innovations every interaction I have had with the staff have been awesome. They always remember me and those little pieces of information that let me know they truly care about me as an individual.

Of course being treated well is important but most importantly Dr. Scarff and her team have found hearing solutions that have really improved my hearing and as a result my quality of life. I would highly recommend Audiology Innovations and am confident others too will be thankful for choosing Dr Scarff and her team."

Russell S.

"I was initially referred to Audiology Innovations through my financial planner, whose opinion I valued. He had learned of Dr. Carrie Scarff's research on hearing loss and the negative affects on cognitive brain functions. Since that time 3 years ago, I have used Audiology Innovations for the purchase of hearing aids and follow up annual tests. I have been impressed with the congenial attitude and knowledge that the staff present in a friendly hygienic setting."

PD W.

"I was extremely impressed by the level of Professionalism and care given by Jessica and staff. I was given top notch care which is a rare find these days. I felt very comfortable with the testing and relaying of the results. It was thoroughly explained to me on the level I would understand. My questions and concerns were answered leaving me feel I was in very competent hands. The aftercare was well beyond the expectations I had. Jessica made me feel confident in my journey of new found hearing abilities. She made me feel comfortable during my appointment and reassured me of my concerns and fears afterwards. Hearing loss is a hard pill to swallow. I would truly recommend this office. You gave me back my confidence and for that I cannot thank you enough. 😊"

Dormae G.

"I would highly recommend Dr. Scarff and her team. Her attention to detail and her willingness to listen to her patients and answers questions is unique. Her team is also kind, patient and approachable. Most of all, not only did she supply information regarding my condition, she was also up-to-date on the latest research, and she followed up with me later on to make sure I had no additional questions post appointment. I’m grateful for her attention to detail and her wonderful service."

Alexander A.

"I thought I knew a lot about my tinnitus. Turns out I didn't. I'm so glad I went to see Dr. Scarff. Now I know how to manage my tinnitus and how to minimize the risk of my tinnitus worsening and more. Client Care Coordinator Tracey was awesome and made me feel welcome at the practice. I can't say enough good things about my visit. I won't go anywhere else now."

Jill R.

"My tinnitus was getting worse and a friend recommended Audiology Innovations. My initial hope was for a 50% reduction in tinnitus. The staff at Audiology Innovations was friendly and informative. All recommendations were explained to my satisfaction. The hearing aids I was fitted with were set to increase gradually over a month. The change occurred so slowly I wasn’t sure it was working. In the first month I only got one “you never listen to me” from my wife. Which in that case I wasn’t listening.
I would estimate my tinnitus has reduced 50% to 75% overall but still have bad days. I can fully recommend Audiology Innovations."

Ed P.

"I have always needed ear plugs to sleep at night, but found the traditional foam ear plugs were uncomfortable and often fell out. I made an appointment with Audiology Innovations to get custom silicone ear plugs made and boy are they a life changer!  They very friendly and informative during the appointment, taking the time to explain everything. Highly recommended!"

Paul C.

"Through Kerby Center's Spring week of presentations, Dr Scarff provided some excellent insights in "How to know when it is time to take action on your hearing loss". I do not have any issues (that I know of yet), but am always interested in learning what to be on the lookout for. Her presentation was excellent and I plan to share with friends with and without hearing loss so they too can better appreciate how to improve their hearing."

Jennie W.

"Love everyone at Audiology Innovations. Everyone is kind, considerate, and very professional. I would recommend any of their locations, as I have been a patient for 10+ years! Couldn’t ask for a better Audiology clinic (Dr. Carrie is the best!)."

Sarah S.

"Elan was extremely kind and welcoming. He ran me through some of the highest technology tests available and patiently explained everything to me at the end. He was nothing but wonderful to deal with. I will be definitely coming back as I felt at home and respected."

David M.

"I was referred to Elan at Audiology Innovations for a hearing aid after experiencing sudden hearing loss, he was extremely helpful and got me through the entire process with ease. Highly Recommend!"

Andy L.

"I recently visited AudioIogy Innovations at the Glenbrook Plaza location for a three year checkup on my hearing aids. I was let into the office promptly at my appt time and all the COVID cleaning protocols were described to me. Elan Feldman was very engaging and made sure he understood the issues I was having. He took the time to thoroughly explain the results of the hearing test and how my hearing aids were adjusted to compensate. After a final test of the new settings I was done and very pleased with the results. I found the whole office environment to be very friendly and professional and would highly recommend this team."

Allen B.

"I was recently fitted with hearing aids from Audiology Innovations, Glenbrook Plaza. Not only were the aids themselves immediately helpful in improving my hearing loss but the staff was wonderfully helpful, fitting and explaining their operation and use. Audiology Innovations offer other wireless devices that enhance one's hearing experience, such as a connection to one's iphone and a mini "microphone" to use in group situations or attach to the TV. Their professional "team", are knowledgeable, patient and caring."

Gai W.

"Elan at Audiology Innovations has been a superstar since the first mobile appointment with my father, who had suffered a stroke and could not get out. Since then Elan has met every challenge with keeping the hearing aid intact and operational, through various mishaps and mis-treatment. I thank the day we were fortunate enough to "find" Elan."

Linda P.

"I experienced Elan’s expertise when he fitted my elderly mother with hearing aids a couple of months ago. He was professional, kind and caring throughout several interactions with her, both at her seniors’ facility and at his Glenbrook Plaza clinic. I would recommend Audiology Innovations without hesitation!"

Jane P.

"Audiology Innovations is a top notch service provider in Calgary. We, at Proactive Seniors have referred many of our clients to Carrie and her partner. They are experts in their field and provide wonderful customer service. We are very happy that Audiology Innovations now provides mobile services, this will be very well received by our clients who are housebound. Their commitment to providing access to the most up to date technology is also very exciting for us and our clients, our dementia clients will be able to benefit so much from the new hearing aides that can be non-surgically implanted."

Proactive Seniors

"I am writing to you to express my elation over the restoration of my capability to participate in group meetings. Even with very high end hearing aids, I was losing my ability to contribute. I serve on a Board of Directors and a couple of Advisory Committees. These activities, and the ability to take part in any group discussions are critically important to me. I returned from my first Board meeting using the Roger Pen on a great ‘emotional high’! My business life has been extended! My confidence and self esteem have been restored Please accept my heartfelt thanks for introducing me to this latest technology."

Hal Rainforth, Calgary

"We work closely with related medical and health professionals and have gained their trust and respect as well:

I am always confident that Audiology Innovations will provide my patients with the unparalleled expertise and quality of care they deserve as far as their hearing needs are concerned."

Dr. Rob Burke
Otolaryngologist

"The work they do is second to none. They are trustworthy and reliable and communicate very well with our senior tenants. For the tenant who are “shut-in” and unable to travel they provide on-site visits, making this service far more accessible to tenants, this is of utmost importance and has been a great benefit to them."

Joanne Peterson, Gracewood Housing

"Based on my hearing loss, Dr. Scarff recommended that I try the lyric hearing devices, which I did. The change was amazing, after missing so much soft voice conversations in the past, I can now hear most all conversations, and I can raise or lower the level of sound as required."

Kim Clark, Calgary

"After several years of decline in my hearing, I finally asked around for recommendations for a top notch audiologist. Several people recommended Dr. Carrie Scarff. While it was tough to face the fact that my hearing wasn’t what it once was, I bit the bullet and went and saw Carrie. She was (and is) fantastic.

After full testing and a thorough discussion of my impaired hearing, we then discussed possible hearing aid solutions. I chose the Lyric in ear hearing aids, partially for convenience, and to be honest, partially for vanity. They work perfectly in every challenging sound situation from soft conversation in a large room, theatres, and even noisy restaurants.

I LOVE what I call my delicious new hearing ! I have hearing clarity that I haven’t had for years. I clearly waited too long before dealing with this. Music sounds better. I don’t miss parts of conversation. I don’t tune out when things are hard to hear.

Thank you Carrie."

Jeff Kovitz, Calgary

"The Lyric devices have allowed me to be a part of all conversations, business and pleasure. I would strongly recommend trying a device for anyone who has experienced hearing loss."

Kim Clark, Calgary

"I had thought my hearing loss was irreversible and was reconciled to missing much of what my grandchildren were saying."

Kim Clark, Calgary

"My family doctor suggested I visit an Audiologist, and Dr. Scarff’s clinic, Audiology Innovations, was recommended to me. As I still contract to industry, the need to hear, listen and understand is critical."

Kim Clark, Calgary

"I found it particularly easy to call in and get information from the first time I called your office. Your staff answered the phone in a way that was calm, receptive and engaging. I feel that you were each very present in your work. Thank you for the amazing team that you are."

Erica Olson, Canmore

"In addition, they helped find funding assistance for low-income seniors, which is absolutely vital when one is on a fixed income. They take care of the paperwork and tenants are left with a feeling of “being looked after."

Joanne Peterson, Gracewood Housing Group, 2016

The tenants who attended their presentations were very enthusiastic. The presentations are straight forward and very informative, comfortable and friendly. Since presenting at our buildings, several of our tenants have become clients and speak very highly of the care and attention they continue to receive."

Joanne Peterson, Gracewood Housing

"I have had the pleasure to meet both Dr. Carrie Scarff and Elan Feldman of Audiology Innovations. They have held presentations at the two senior buildings I manage. Both of these were successful and very much appreciated by our tenants and staff. Both Carrie and Elan are very friendly, knowledgeable and interact well with the tenant."

Joanne Peterson, Gracewood Housing

"Thank you Dr. Scarff & your team for your professionalism and personal touches that made this process so successful."

Jan Stewart Calgary, AB

"When there was something that came up that they were unsure of they called the manufacturer directly and got the answer(s) needed. They are extremely knowledgeable but very empathetic to the emotional side of dealing with a hearing loss and always kind, respectful and encouraging."

Jan Stewart, Calgary, AB

"At every visit THEY inquired how I was doing and what I was having difficulties with. THEY took notes and explained what adjustments They would make as well as what They wanted me to work on until our next visit."

Jan Stewart, Calgary, AB

"I have had the pleasure to meet both, Dr. Carrie Scarff and Elan Feldman of Audiology Innovations.

They have held presentations at the two senior buildings I manage. Both of these were successful and very much appreciated by our tenants and staff. Both Carrie and Elan are very friendly, knowledgeable, and interact well with the tenants.

The work they do is second to none. They are trustworthy and reliable and communicate very well with our senior tenants. One of the best things about this team is that they provide on-site visits, making this service far more accessible to tenants. For the tenants who are “shut-in” and unable to travel, this is of utmost importance and has been a welcome benefit to them.

In addition, they provide funding assistance to low-income seniors, which is absolutely vital when one is on a fixed income. They take care of the paperwork and tenants are left with a feeling of “being looked after”.

The tenants who attended their presentations were very enthusiastic and open to becoming clients of Audiology Innovations. The presentations are straight forward and very informative, comfortable and friendly. Since presenting at our buildings, several of our tenants have become clients and speak very highly of the care and attention they continue to receive.

I have sent tenant referrals to Carrie and Elan, and they have been attended to immediately and efficiently. There is never any delay.

I would strongly encourage you to consider a presentation to your tenants and/or staff. It is very worthwhile and provides a good, affordable service to our senior community.

Sincerely,

Manager, Grace Manor/Grace Gardens

GRACEWOOD HOUSING GROUP LTD."

JoAnne Peterson

"I worked in the Petroleum industry for 30 years. During that time I was heavily involved in commissioning, start up and shutdown of Oil and Gas processing units. This work involved starting up and shutting down boilers, turbines, pumps, compressors – all noise generators.

I did wear hearing protection, ear muffs & ear plugs, but found my hearing loss getting progressively worse. When I retired and started contracting back to industry, I had to position myself in center of meeting rooms to ensure I could hear conversations Having to ask people to repeat themselves & speak up was a very unsatisfactory condition.

I had thought my hearing loss was irreversible and was reconciled to missing much of what my grandchildren were saying. My family Doctor suggested I visit an Audiologist, and Dr. Scarff , was recommended to me. As I still contract into industry, the need to hear, listen and understand is critical Dr. Scarff recommended that I try the lyric hearing devices, which I did.

The change was amazing, after missing so much soft voice conversations in the past I can now hear all conversations, and I can raise or lower the level of sound as required.

The Lyric devices have allowed me to be a part of all conversations, business and pleasure. I would strongly recommend and endorse the Lyric and Dr. Scarff’s clinics for anyone who has experienced hearing loss."

VP of Operations, Cam Clark Ford

"I found it particularly easy to call in and get information the first time I called your office. Ryan answered the phone in a way that was calm, receptive and engaging. It may seem a little odd to want to commend someone on a few brief interactions, but when you have had experiences that were difficult this ability to be an ambassador for your hearing clinic is actually pretty outstanding. He has a great way about him, and he creates an approachable atmosphere, then when you do approach, he’s intelligent. Thank you for the amazing team that you are, and to Ryan for being present and connected in his work."

Erica Olson

"When you purchase hearing aids, you are not just purchasing a physical product. Hearing is complex and solutions are also complex, requiring support and access to personalized strategies to ensure success. Dr. Carrie Scarff is one of the few audiologists in Calgary who truly understands this.

As a client I experienced the difference that this makes. Dr. Scarff provided me with hearing aids that improved my hearing and life significantly. She also went the extra step and provided me with “brain training” sessions to increase my skills and help me to cope better in crowds and noisy situations. If you are looking for an informed group of professionals who understand the complexities of hearing loss, I would highly recommend Dr. Carrie Scarff and her clinic."

Mona Hennenfent
Client and former CEO, Deaf and Hear Alberta

"The staff are very friendly. I was able to talk to Dr.Scarff about my tinnitus. She sent me to Deaf and Hear Alberta which was very helpful. Before I got my hearing aids, going to bed would take me about an hour before I would fall asleep."

Shelia D., Calgary

"The staff are friendly and always positive. I can tell they really enjoy what they are doing. I can also do anything while wearing my lyrics everywhere. The sound they provide is very natural. I almost forget that I am hard of hearing."

Val A., Calgary

Click to Learn More about Each Staff Member

We are each here working hard to help you hear your world better!

Best-in-Class. Award Winning. Locally Owned. Mobile Care.

We want to know what each patient’s unique hearing challenges are. We therefore complete a thorough audiometric test battery as well as ‘listening in noise’ testing. This gives us a better understanding of the ‘real world’ hearing abilities you have.

There is extensive research to show that early identification and treatment is critical to good brain health.